Supervisors of Commercial Nominees PLC’s Cleaning and Other Services have underscored the importance of working closely with customers to ensure the delivery of high-quality services and achieve greater customer satisfaction.
The supervisors made the remarks during a performance review meeting that assessed achievements recorded over the first ten months of the 2018 Ethiopian Fiscal Year, challenges encountered, proposed solutions, and priority areas for the remaining months of the fiscal year. Participants agreed to implement a focused action plan aimed at enhancing service delivery and ensuring higher levels of customer satisfaction.
Speaking at the conclusion of the meeting, Commercial Nominees Chief Business Officer Mr. Gebrehiwot Getahun stated that supervisors serve as the first line of leadership responsible for monitoring and supporting service delivery between the company and its customers. He emphasized the need for continuous follow-up based on customer needs and expectations to ensure superior customer satisfaction.
Employment Business Operations Directorate Director Mrs. Belaynesh Ayele also stressed the importance of strengthening cooperation among supervisors and maintaining close engagement with customers. She noted that providing employees with regular training, supervision, and support is essential to improving performance, ensuring customer satisfaction, and achieving better operational outcomes.
The discussion forms part of CN ongoing efforts to enhance service quality and strengthen customer relations across its cleaning and support service operations.